Our products scream durability - but you're covered with a 12-month warranty in case your item was received damaged or faulty.

Additionally, after receiving tons of positive reviews from customers around the world, we are proud to offer our 60 day money-back guarantee!

How to claim your money back:

  1. To be eligible to claim a refund, individuals must have purchased Pink Okachi's Facial Massager from www.pinkremedy.com.
  2. On the day your order is delivered, email a customer care representative at hello@pinkremedy.com a blank email with the subject header "Order ##: 60 Day Money-Back Guarantee". Note that ## is your order number you get from the order confirmation email.
  3. Trial our Facial Massager for at least 45 Days from the date you receive the product, but for no more than 60 days.
  4. If you are not completely satisfied by the performance of our Facial Massager, email a customer care representative via the same email chain sharing your review and money-back request.
  5. Once approved, return the our Facial Massager (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
  6. Incomplete, indecipherable or illegible claims will be deemed invalid.
  7. Real postage costs for the sending and return of our Facial Massager are the full responsibility of the Claimant and will not be refunded.
  8. Once returned, our Facial Massager's purchase price will be refunded to you.

This means that after you purchased your product you have 60 days to test it out completely risk-free and if you are not satisfied with your purchase, you can contact us and ask for your money back.